Bengal Bat Privacy Policy

1 Who We Are

Bengal Bat is an online casino and sports betting platform operating at bengal-bat.app, serving players in Bangladesh. We are the data controller responsible for the personal data collected through the Bengal Bat platform.

If you have any questions about how Bengal Bat handles your personal data, or if you wish to exercise any of your data rights, you can contact us at any time using the details provided in Section 12 of this policy.

This Privacy Policy covers all data processing activities carried out by Bengal Bat in connection with the operation of the platform, including account registration, payment processing, game activity, customer support interactions, and marketing communications where applicable.

2 Data We Collect

Bengal Bat collects personal data in several ways — directly from you when you register and use the platform, automatically through your use of the website, and from third parties where necessary for verification or payment purposes.

Data you provide directly:

• Full name and date of birth
• Email address and phone number
• Residential address
• Account login credentials (username and password — passwords are stored in encrypted form)
• Payment information, including bank account or mobile banking details used for deposits and withdrawals
• Identity verification documents (such as a national ID or passport) when requested
• Communications you send to our support team

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited on the Bengal Bat platform and time spent on each page
• Game activity, including bets placed, games played, and outcomes
• Session duration and login timestamps
• Cookie and tracking data (see Section 6)

Data from third parties:

• Identity and age verification data from third-party verification providers
• Payment confirmation data from payment processors
• Fraud detection signals from security service providers

3 How We Use Your Data

Bengal Bat uses the personal data we collect for the following purposes:

Bengal Bat does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

4 Legal Basis for Processing

Bengal Bat processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to operate your account, process transactions, and deliver the services you have signed up for on Bengal Bat.
• Legal obligation: We are required to collect and retain certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: We process certain data — such as usage analytics and fraud detection signals — based on our legitimate interest in operating a secure and well-functioning platform.
• Consent: Where we send optional marketing communications or use non-essential cookies, we do so only with your consent. You can withdraw consent at any time.

If you have questions about the specific legal basis applied to any particular processing activity, contact us at [email protected].

5 Sharing Your Data

Bengal Bat does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share the payment details necessary to process your deposits and withdrawals with our payment processing partners. These partners are contractually bound to handle your data securely and only for the purpose of processing your transactions.
• Identity verification providers: When we need to verify your identity or age, we may share relevant personal data with third-party verification services. These providers are used solely for verification purposes.
• Fraud prevention and security services: We may share data with security and fraud detection providers to protect the platform and its players from fraudulent activity.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulators, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of Bengal Bat or its players.
• Platform infrastructure providers: We use third-party hosting and infrastructure services to operate the Bengal Bat platform. These providers may process your data as part of delivering their services to us, and are bound by appropriate data processing agreements.

All third parties with whom Bengal Bat shares personal data are required to handle that data in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing or commercial purposes.

6 Cookies and Tracking

Bengal Bat uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They manage your login session, keep your account secure, and enable core features. You cannot opt out of essential cookies while using Bengal Bat.
• Functional cookies: These remember your preferences — such as language settings — to improve your experience on the platform.
• Analytics cookies: We use analytics tools to understand how players navigate the platform, which pages are most visited, and where improvements can be made. This data is aggregated and does not identify you personally.
• Security cookies: These help us detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Bengal Bat platform. For essential cookies, no opt-out is available as they are required for the site to operate.

7 Data Retention

Bengal Bat retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of at least five years after account closure, in accordance with anti-money laundering and regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for the period required by applicable law, typically five years from the date of verification or account closure.
• Support communications: Retained for up to three years from the date of the communication, unless a longer period is required for legal or dispute resolution purposes.
• Analytics and usage data: Retained in aggregated or anonymised form for platform improvement purposes. Identifiable usage data is retained for up to two years.

When personal data is no longer required, Bengal Bat will securely delete or anonymise it. If you request deletion of your data, we will action your request subject to any legal retention obligations that require us to keep certain records.

8 Your Rights

You have the following rights in relation to the personal data Bengal Bat holds about you. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe.

• Right of access: You can request a copy of the personal data Bengal Bat holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You can request that Bengal Bat delete your personal data. We will action this request where there is no legal obligation requiring us to retain the data.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your personal data while a query or complaint is being resolved.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service if you wish.
• Right to withdraw consent: Where we process your data based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests. We will review your objection and cease processing unless we have compelling legitimate grounds to continue.

9 Data Security

Bengal Bat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

Our security measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encrypted storage of passwords — Bengal Bat never stores passwords in plain text.
• Restricted access to personal data — only authorised Bengal Bat personnel with a legitimate need can access player data.
• Regular security reviews and vulnerability assessments of the platform.
• Fraud detection systems that monitor for unusual account activity.
• Secure data processing agreements with all third-party service providers who handle player data.

While Bengal Bat takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your Bengal Bat account and never share your login credentials with anyone.

If you suspect that your account has been compromised or that your data has been accessed without authorisation, contact us immediately at [email protected].

10 Children's Privacy

Bengal Bat is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.

If Bengal Bat becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on Bengal Bat, please contact us at [email protected] so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. Bengal Bat supports responsible gaming and the protection of vulnerable individuals.

11 Changes to This Policy

Bengal Bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we handle your personal data, Bengal Bat will make reasonable efforts to notify registered players — for example, through an in-platform notification or an email to your registered address.

We encourage you to review this Privacy Policy periodically to stay informed about how Bengal Bat protects your data. Your continued use of the platform after any changes are published constitutes your acknowledgement of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Bengal Bat has handled your personal data, please get in touch with our team:

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data rights requests, we will acknowledge your request promptly and provide a full response as quickly as possible, subject to identity verification requirements.

You also have the right to raise a complaint with the relevant data protection authority in your jurisdiction if you are not satisfied with how Bengal Bat has handled your personal data.